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GWebinars is an online professional development webinar series delivered by GW alumni, staff, faculty, parents, and industry experts. All live webinars take place from 12 – 1 pm ET. (including 15 minutes of Q&A) and are limited to 300 participants. All webinars are simulcast over the web via Adobe Connect. You will need a computer with a browser, Adobe Flash player, Internet connection, and an audio setup. Access details will be provided after registering.
GWebinar: Customer Service Leadership in the Hospitality Industry
Live webinar: February 04, 2016 | 12 – 1 pm ET
Presenter: Fernando Flores is a graduate of The George Washington University School of Business where he completed his Master's in Tourism Administration in 2000. He currently serves as Vice President of Consumer Sales Operations at Universal Orlando Resort and oversees Universal Parks & Resorts Vacations, the official travel company of Universal, which markets vacation packages to consumers and travel agents alike. He also leads Destination Universal which operates over 30 in-markets attraction ticket sales locations in Orlando and the Universal Guest Contact Center.
Interested in presenting a future webinar?
All interested presenters need to complete the online GWebinars Presenter Form.